| Seller | Okada Sugar Factory |
| Sales Manager | Kazuhiro Okada |
| Postal Code | 771-1310 |
| Address | 12-1 Haranakasu-ji, Izumitani, Kamiita-cho, Itano-gun, Tokushima Prefecture, Japan |
| Telephone | 088-694-2020 |
| Fax | 088-694-2221 |
| okada@wasanbon.co.jp | |
| Additional Fees | Consumption tax is included in the displayed prices. Shipping fees vary depending on the ordered products. Cash on delivery fees vary depending on the total order amount. |
| Order Validity Period | After order confirmation by Okada Sugar Factory (via email, order form, etc.), please make payment or contact us within 10 days. Orders will be canceled if this deadline is not met. |
| Defective Products | After returning defective products with shipping paid, we will exchange them for good products. We cannot assume responsibility beyond this. |
| Delivery Time | Delivery will be made within 1 to 5 business days, depending on the shipping destination. |
| Payment Method | Cash on Delivery |
| Payment Timing | Payment is due upon product delivery. |
| Return Period | In case of incorrect contents or damaged products, we will exchange them for replacements. We cannot accept returns due to customer circumstances. Please contact us within 7 days of product arrival for returns. |
| Return Shipping Fee | For the above returns, we will bear the return shipping costs. |